01 Introduction
TBox Solutionz SMC Pvt Ltd (“TBox,” “we,” “us,” or “our”) operates this website at tboxsolutionz.com. We are an AI-native engineering studio based in Lahore, Pakistan, working with founders and businesses across the United States, Europe, and the Middle East.
This policy explains what information we collect when you visit our website, how we use it, and what choices you have. We have written it in plain language because we believe transparency is not a legal formality — it is a professional standard.
If you have questions this document does not answer, email us at info@tboxsolutionz.com.
02 Information We Collect
We collect two types of information: what you give us directly, and what our analytics tool observes automatically.
Information you provide directly
When you fill out our contact form, you provide your name, email address, company name, and a description of your project. We use this to respond to your enquiry. We do not add you to a mailing list or share this information with third parties for their own purposes.
Information collected automatically
When you visit our website, Google Analytics 4 collects anonymised usage data — only if you have given consent. This includes pages visited, time spent, your approximate location (country or city level), device type, and browser. This data does not identify you personally.
03 Website Analytics
We use Google Analytics 4 (GA4) to understand how visitors use our website. This helps us improve the site, understand which content is most useful, and make better decisions about where to invest our time.
What GA4 collects (with your consent):
- Pages and sections you visit, and how long you spend on them
- How you arrived at the site (direct, search, referral)
- Device type, operating system, and browser
- Approximate geographic location (country and city — not your precise address)
- Interactions such as clicking buttons or navigating between pages
What GA4 does not collect: your name, email address, IP address (IP anonymisation is enabled), or any information that identifies you as an individual.
Google Analytics data is processed by Google LLC under their own privacy terms. For more detail, see Google’s Privacy Policy.
05 How We Use Information
Contact form submissions are used solely to respond to your enquiry. We do not use your contact details for cold outreach, newsletters, or any purpose beyond the conversation you initiated.
Analytics data (when consented) is used to:
- Understand which pages and articles are most useful to visitors
- Identify where the website can be improved
- Measure the performance of our content over time
We do not use any data from this website for advertising, retargeting, or building profiles on individuals.
07 Data Retention
Contact form submissions are kept in our email inbox and used only to manage the enquiry. We do not store them in a separate database.
Google Analytics data is retained for 14 months by default within our GA4 property, after which it is automatically deleted by Google.
Your cookie consent preference is stored in your browser’s local storage for 12 months. After that period, we will ask for your preference again.
08 Your Rights
If you are located in the European Union, the United Kingdom, or another jurisdiction with data protection legislation, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate information
- Delete your personal data from our records
- Object to how we process your data
- Withdraw consent for analytics at any time
To exercise any of these rights, email us at info@tboxsolutionz.com. We will respond within 30 days. Because we collect very little data, most requests can be resolved quickly.
If you are in the EU and feel your rights have not been respected, you have the right to lodge a complaint with your local supervisory authority.
09 Security
This website is served over HTTPS. Contact form submissions are transmitted securely directly to our inbox.
We do not store payment information, passwords, or sensitive personal data on this website. The data we handle is limited and low-risk by design — a deliberate choice, not an afterthought.
10 Third-Party Services
This website uses the following third-party services:
- Google Analytics 4 — anonymised website analytics (consent required)
- Google Fonts (self-hosted) — our fonts (IBM Plex Sans and IBM Plex Mono) are hosted directly on our server. No request is made to Google’s servers for fonts.
We do not use social media pixels, advertising networks, chat widgets, or any other third-party scripts that track you across the web.
11 Changes to This Policy
If we make material changes to this policy — for example, if we add a new service that changes how we handle data — we will update the effective date at the top of this page. We will not silently alter how your data is used without notice.
We recommend checking this page occasionally if you are a regular visitor. The current version is always at tboxsolutionz.com/privacy.html.
12 Contact
Questions, concerns, or data requests:
- Email: info@tboxsolutionz.com
- Company: TBox Solutionz SMC Pvt Ltd
- Address: Lahore, Punjab, Pakistan
We aim to respond within two business days for general enquiries, and within 30 days for formal data rights requests.